THE QUEEN BEE I Healthy and beautiful with natural cosmetics and bee products
STORE POLICY
General terms and conditions of the company THE QUEEN BEE by Mareike Jakél
§1 Validity towards entrepreneurs and definition of terms
(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity (§ 13 BGB).
§2 Formation of a contract, storage of the contract text
(1) The following regulations on the conclusion of a contract apply to orders via our internet shop https://www.the-qb.com.
(2) In the case of the conclusion of the contract, the contract comes with
THE QUEEN BEE
Mareike Jakél
Calle Samaritana 15
D-07001 Palma
ES Y2485869C
Register court Palma de Mallorca
(3) The presentation of the goods in our internet shop does not constitute a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.
(4) The following rules apply when an order is received in our online shop: The consumer submits a binding contract offer by successfully completing the order procedure provided in our online shop.
The order takes place in the following steps:
1) Selection of the desired goods
2) Confirm by clicking the "Add to cart" button
3) Click the "View shopping cart" button. Check the information in the shopping cart
4) Pressing the "Checkout" button
5) Registration in the internet shop after registration and entry of the applicant details (e-mail address and password) or entry of the shipping data.
6) Check shipping method
7) Payment by entering the payment data
8) Check and send the order
9) Binding dispatch of the order by clicking the button "order with costs" or "buy"
Before the binding submission of the order by pressing the "Back" button contained in the Internet browser he is using after checking his details, he can return to the website on which the customer's details are recorded and correct input errors or close the Internet browser to cancel the ordering process. By clicking "Continue shopping", the consumer can add more products to the shopping cart.
We confirm receipt of the order immediately by an automatically generated email ("order confirmation"). With this we accept your offer.
(5) Storage of the contract text for orders via our internet shop. You can also view the terms and conditions at any time at https://www.the-qb.com/agb. You can view your past orders in our customer area for members under My Account -> My Orders.
§3 prices, shipping costs, payment, due date
(1) The prices shown include VAT and other price components. There may also be shipping costs.
(2) The consumer has the option of paying in advance, direct debit, PayPal, credit card (Visa). The respective payment method available can be found in the shopping cart.
(3) If the consumer has chosen payment in advance or PayPal, he undertakes to pay the purchase price immediately after conclusion of the contract.
(5) The shipping costs and information can be found on our website "Shipping"
§4 delivery
(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for dispatch within 1-2 working days. In our experience, the delivery takes place latest within 10 working days. We always strive to meet the shortest delivery time. In case of payment in advance, the delivery period begins on the day of receipt of payment on our account.
(2) The risk of accidental loss and accidental deterioration of the sold item passes to the buyer as soon as the seller has delivered the item to the freight forwarder, the carrier or the person otherwise designated to carry out the shipment.
Smaller parcels are sent without proof of shipment. Larger packages or orders of € 60 or more, are sent with insured shipping and tracking.
(3) The minimum order value is 20 € value of goods. We only accept orders with a value of more than 20 €. A delivery takes place from a purchase value of at least € 20. The exact delivery prices can be found on our website "Shipping".
§5 retention of title
(1) We reserve ownership of the goods until the purchase price and shipping costs have been paid in full.
*******************************************
§6 Right of withdrawal of the customer as a consumer:
Right of Withdrawal
Consumers have a right of withdrawal in accordance with the following stipulation, whereby consumers are any natural person who conclude a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity:
-
Right of withdrawal
-
You have the right to cancel this contract within fourteen days without giving any reason.
-
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must contact us
THE QUEEN BEE
Mareike Jakél
Calle Samaritana 15
D-07001 Palma
Email bee@the-qb.com
inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or e-mail). Find a sample form below in §7.
Consequences of withdrawal
If you cancel this contract, we will refund all product payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. The goods you have received must be returned to us in perfect condition and unused within 14 days. For this repayment, we use the same means of payment that you used in the original transaction, or by bank transfer.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earliest.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
Processing the return: As soon as we have processed the return of your goods, you will be informed by email.
Do you want a new delivery?
If you would like a new delivery (e.g. the same item or similar products), please place a new order on www.the-qb.com.
End of revocation
**********************************************
§7 withdrawal form
Model withdrawal form by email to bee@the-qb.com
(If you want to cancel the contract, please copy the text of this form and send it back.)
Receiver:
THE QUEEN BEE
Mareike Jakél
Calle Samaritana 15
D-07001 Palma
Email bee@the-qb.com
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_____________________________________________________
Ordered on (*) / received on (*)
____________________________________________________
Name of the consumer (s) and telephone number / email
_____________________________________________________
Address of the consumer (s)
_____________________________________________________
Signature of the consumer (s) (only for notification on paper)
_____________________________________________________
date
_____________________________________________________
(*) Delete where inapplicable.
§8 warranty
The statutory warranty regulations apply.
§9 contract language
As contract language german will be available exclusively.
********************************************
§10 customer service
Our customer service for questions and complaints
is available on weekdays from 10:00 a.m. to 5:00 p.m.
Email: bee@the-qb.com
to disposal.
*********************************************
As of April 2020
Free terms and conditions created by agb.de
Data protection
General information and mandatory information
Designation of the responsible body
The responsible body for data processing on this website is:
The Queen Bee
Mareike Jakél
Calle Samaritana 15
07001 Palma de Mallorca
Spain
The responsible body decides alone or together with others about the purposes and means of processing personal data (e.g. names, contact details, etc.).
Revocation of your consent to data processing
Some data processing operations are only possible with your express consent. You can withdraw your consent at any time. An informal notification by email is sufficient for the revocation. The legality of the data processing carried out before the revocation remains unaffected by the revocation.
Right to information, correction, blocking, deletion
You have the right to free information about your stored personal data, origin of the data, its recipient and the purpose of the data processing and, if necessary, the right to correction, blocking or deletion of this data at any time within the scope of the applicable legal provisions. You can contact us at any time using the contact options listed in the legal notice in this regard and for further questions on the subject of personal data.
Right to data portability
You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to third parties. It is provided in a machine-readable format. If you request the direct transfer of the data to another person responsible, this will only take place if it is technically feasible.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses SSL or TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognize an encrypted connection by the "https: //" address line of your browser and by the lock symbol in the browser line.
Right to lodge a complaint with the competent supervisory authority
As the person concerned, you have the right to lodge a complaint with the competent supervisory authority in the event of an infringement. The competent supervisory authority for data protection issues is the authority in which our company is based.
Data protection officer
The Queen Bee
Mareike Jakél
Calle Samaritana 15
07001 Palma de Mallorca
Spain
0034634308545
Data transmission when the contract is concluded for the purchase and dispatch of goods
Personal data will only be transferred to third parties if there is a need for the execution of the contract. Third parties can be payment service providers or logistics companies, for example. A further transmission of the data does not take place or only if you have given your express consent.
The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.
Registration on this website
You can register on our website to use certain functions. The transmitted data serve exclusively for the purpose of using the respective offer or service. Required information requested during registration must be given in full. Otherwise we will reject the registration.
In the event of important changes, for example for technical reasons, we will inform you by email. The email will be sent to the address you provided when you registered.
The data entered during registration is processed on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal notification by email is sufficient for the revocation. The legality of the data processing that has already taken place remains unaffected by the revocation.
We store the data collected during registration for the period that you are registered on our website. Your data will be deleted if you cancel your registration. Statutory retention periods remain unaffected.
contact form
Data transmitted via the contact form, including your contact details, will be stored in order to process your request or to be available for follow-up questions. This data will not be passed on without your consent.
The processing of the data entered in the contact form takes place exclusively on the basis of your consent (Art. 6 Para. 1 a GDPR). You can withdraw your consent at any time. An informal notification by email is sufficient for the revocation. The legality of the data processing operations carried out before the revocation remains unaffected by the revocation.
Data transmitted via the contact form remains with us until you request deletion, revoke your consent to storage or there is no longer any need for data storage. Mandatory legal provisions - especially retention periods - remain unaffected.
Storage period of contributions and comments
Posts and comments as well as related data such as IP addresses are saved. The content remains on our website until it has been completely deleted or had to be deleted for legal reasons.
The contributions and comments are saved on the basis of your consent (Art. 6 Para. 1 a GDPR). You can withdraw your consent at any time. An informal notification by email is sufficient for the revocation. The legality of data processing that has already taken place remains unaffected by the revocation.
Subscribe to comments
As a user of our website, you can subscribe to comments after registration. We will use a confirmation email to check whether you are the owner of the email address provided. You can unsubscribe from the comment function at any time using a link in a subscription email. Data entered to set up the subscription will be deleted if you unsubscribe. If this data has been transmitted to us for other purposes and elsewhere, it will remain with us.
Newsletter data
To send our newsletter we need an email address from you. Verification of the specified email address is necessary and receipt of the newsletter must be consented to. Additional data is not collected or is voluntary. The data will only be used for sending the newsletter.
The data provided when registering for the newsletter will only be processed on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal notification by email is sufficient for the revocation or you unsubscribe via the "unsubscribe" link in the newsletter. The legality of the data processing that has already taken place remains unaffected by the revocation.
Data entered to set up the subscription will be deleted if you unsubscribe. If this data has been transmitted to us for other purposes and elsewhere, it will remain with us.
YouTube
Our website uses plugins from YouTube for the integration and display of video content. The provider of the video portal is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
When calling up a page with an integrated YouTube plugin, a connection to the YouTube servers is established. This tells YouTube which of our pages you have visited.
YouTube can assign your surfing behavior directly to your personal profile if you are logged into your YouTube account. You can prevent this by logging out beforehand.
YouTube is used in the interest of an attractive presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR.
You can find details on the handling of user data in YouTube's data protection declaration at: https://www.google.de/intl/de/policies/privacy .
Cookies
Our website uses cookies. These are small text files that your web browser stores on your device. Cookies help us make our website more user-friendly, effective and secure.
Some cookies are "session cookies." Such cookies are automatically deleted after the end of your browser session. On the other hand, other cookies remain on your device until you delete them yourself. Such cookies help us recognise when you return to our website.
With a modern web browser, you can monitor, restrict or prevent the setting of cookies. Many web browsers can be configured so that cookies are deleted automatically when the program is closed. Deactivating cookies can result in limited functionality of our website.
The setting of cookies, which are necessary for the exercise of electronic communication processes or the provision of certain functions desired by you (eg shopping cart), takes place on the basis of Art. 6 Para. 1 lit. f GDPR. As the operator of this website, we have a legitimate interest in storing cookies for the technically error-free and smooth provision of our services. If other cookies are set (e.g. for analysis functions), these are treated separately in this data protection declaration.
Google Analytics
Our website uses functions of the web analytics service Google Analytics. The provider of the web analysis service is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google Analytics uses "cookies." These are small text files that your web browser saves on your device and enable an analysis of website use. Information generated by cookies about your use of our website is transmitted to a Google server and stored there. The server location is usually the USA.
Google Analytics cookies are set on the basis of Art. 6 Para. 1 lit. f GDPR. As the operator of this website, we have a legitimate interest in analysing user behaviour in order to optimise our website and possibly also the advertising.
IP anonymisation
We use Google Analytics in conjunction with the IP anonymisation function. It ensures that Google shortens your IP address within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted to the USA. There may be exceptional cases in which Google transmits the full IP address to a server in the USA and shortens it there. On our behalf, Google will use this information to evaluate your use of the website, to create reports on website activity and to provide us with other services related to website activity and internet usage. The IP address transmitted by Google Analytics is not merged with other Google data.
Browser plugin
The setting of cookies by your web browser can be prevented. However, some functions of our website could be restricted. You can also prevent the collection of data regarding your website usage, including your IP address and subsequent processing by Google. This is possible by downloading and installing the browser plug-in accessible via the following link: https://tools.google.com/dlpage/gaoptout?hl=de .
Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set that prevents the collection of your data on future visits to our website: Deactivate Google Analytics.
You can find details on the handling of user data at Google Analytics in Google's data protection declaration: https://support.google.com/analytics/answer/6004245?hl=de .
Order processing
In order to fully comply with the legal data protection requirements, we have concluded an order processing contract with Google.
Demographic characteristics in Google Analytics
Our website uses the "demographic features" function of Google Analytics. It can be used to create reports that contain information about the age, gender and interests of the website visitors. This data comes from interest-based advertising from Google and visitor data from third-party providers. It is not possible to assign the data to a specific person. You can deactivate this function at any time. This is possible via the ad settings in your Google account or by generally prohibiting the collection of your data by Google Analytics, as explained in the section “Objection to data collection”.
PayPal
Our website enables payment via PayPal. The payment service is provided by PayPal (Europe) S.à.rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg.
If you pay with PayPal, the payment data you have entered will be transmitted to PayPal.
Your data will be transmitted to PayPal on the basis of Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing to fulfill a contract). You can withdraw your consent at any time. Data processing processes in the past remain effective in the event of a revocation.
Instant bank transfer
Our website allows payment via "Sofortüberweisung." The provider of the payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich.
With the help of the "Sofortüberweisung" procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately start fulfilling our obligations.
When paying by “Sofortüberweisung”, your PIN and TAN are sent to Sofort GmbH. The payment provider then logs into your online banking account, automatically checks your account balance and makes the transfer. An immediate transaction confirmation follows. Your sales, the credit line of your overdraft facility and the existence of other accounts and their holdings are also automatically checked after logging in.
In addition to PIN and TAN, the transmission to Sofort GmbH also includes payment data and personal data. Your personal data include first and last name, address, telephone number (s), email address, IP address and any other data necessary for payment processing. There is a need for this data transfer in order to establish your identity beyond any doubt and to prevent fraud attempts.
The transmission of your data to Sofort GmbH is based on Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing to fulfill a contract). You can withdraw your consent at any time. Data processing processes in the past remain effective in the event of a revocation.
Details on payment with Sofortüberweisung can be found at: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/ .
Pinterest plugin
Our website uses functions of the social network Pinterest. The provider is Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA.
When you access a page with Pinterest functions, your browser establishes a direct connection to the Pinterest servers. Log data is transmitted to the Pinterest servers. The servers are located in the USA. The log data may allow conclusions to be drawn about your IP address, websites visited, type and settings of the browser, date and time of the request, your use of Pinterest and cookies.
You can find details on this in Pinterest's data protection information: https://about.pinterest.com/de/privacy-policy .
Amazon affiliate program
As the operator of this website, we participate in the Amazon EU partner program. On our pages advertisements from Amazon as well as links to Amazon are integrated in order to earn money through reimbursement of advertising costs. Amazon cookies are used, whereby Amazon recognises that you have clicked a partner link on our website.
“Amazon cookies” are stored on the basis of Art. 6 lit. f GDPR. As a website operator, we have a legitimate interest in this, since only the amount of advertising reimbursement can be determined using cookies.
You can find details on data use by Amazon in the Amazon data protection declaration: https://www.amazon.de/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=3312401 .
Source: Data protection configurator from mein-datenschutzbeauftragter.de